Frequently Asked Questions (FAQ)

Why haven't I been invited to the process?

After you apply to a position listed on any of the portals we are registered in, it takes from one to two days for us to identify potential candidates, classify them and send invitations via email. If you apply and have not received an invitation or other notification after two consecutive business days, and you believe your profile fits the position, send us an email query at [email protected].

If you already finished the exam, click the button located on the lower right side of the screen to exit. If this doesn't work, try restarting your machine. Don't worry, you have already sent the test and there won't be any data loss.

Ask us via email at [email protected].

Using the same application but for different positions?

Yes. If it has not been more than six months, you can send us an email at [email protected] telling us you want to apply for a different position using your original application. If it has been more than six months since your last application you cannot use your original application; you must apply again starting at the beginning.

Yes. You can apply for as many positions as you believe you qualify for; just send us an email via [email protected] telling us which positions you want to apply for.

You don't need to have any experience. What is essential is the ability to do research, solve issues and be capable of teaching yourself.

We look for talented people with great potential and flexibility. It doesn't matter what your career currently is or if you haven't graduated yet. What matters is your ability to adapt and follow our philosophy and values. It is preferable if you have experience with programming languages, but it is not mandatory. We value your ability to successfully address a problem, more than your professional degrees. Our selection process is designed to encourage you to acquire knowledge yourself and then use it to problem-solve.

At Fluid Attacks, we do not require work experience, nor do we certify the knowledge you acquire while working with us. We do not offer on-the-job training. It is up to you to acquire the knowledge you may need and have the ability and the capability to overcome technical challenges and successfully complete the immersion stages. We evaluate all your abilities, including the attitude, perseverance and productivity you exhibit during the selection process since all of these are necessary for any role in our organization.

Try executing the test as an administrator. If the problem persists, you should try accessing the test from a different computer. If you still have problems send us an email at [email protected].

Try downloading the file from here.

If you have a valid reason (application lockouts, unexpected restarts, connection issues), send us an email at [email protected] explaining what happened and we will tell you how to proceed.

If you believe you have a valid reason for not meeting the data analysis deadline, send us an email at [email protected] telling us why you didn't meet it, and ask for a new delivery date.

You can find instructions and advice for creating your portfolio here.

Once the character test is completed, you will receive your test results within minutes. While you wait, we suggest you go to the next stage and begin the knowledge test.

In most cases, this test is not mandatory during the selection process. However, since our business is information security, it may be necessary for you to take this test depending on the position you are applying for.

This test is only required in certain cases. Please notify us via email when you reach this stage, and we will tell you whether or not you need to take it.

Yes, in the stage before hiring, confirmation is made on the central risk concerning any of your candidate data.

with another company. Is the reverse references stage mandatory?

Because this is an advanced stage in the selection process, yes, it is mandatory.

Not necessarily. It depends on the position you applied for and your selection process. We will tell you how to proceed, and as always, if you have any questions, contact us.

It is the length of time Fluid Attacks will hold open a job offer made to a specific candidate. If during this time the candidate does not respond with explicit and written acceptance of the job offer, the offer will become invalid. Another candidate will then be offered the job. This allows us to fill positions as soon as possible.

Your immersion process ends immediately. Fluid Attacks will remove access to all training systems and notify you of the total work hours to be put on your monthly time-worked invoice.

Fluid Attacks strives to be agile and flexible, capable of adapting to changes at high speed. To accomplish this goal, we keep each work team around 50 team members. In addition, we require generic roles and a lot of teamwork, which allows co-workers to augment each other's strengths and overcome weaknesses. Because of this, each profile is grouped in one of these roles: technical and non-technical.

In technical roles, responsibilities typically include the following: hacking systems, auditing source code, developing attack exploits, developing tools for hackers, documenting found vulnerabilities, configuring infrastructure as code, performing peer review, presenting reports to customers, sharing knowledge with customers and co-workers, migrating obsolete information and creating new information, among others.

In non-technical roles, responsibilities typically include the following: customer management, technical pre-sales, marketing, representing Fluid Attacks to other companies, conference or seminar speakers and crisis management, among others.

In short, the responsibilities defined for each role can be flexible, and we expect you to contribute ideas and adapt, depending on the needs of the company. We truly appreciate high technical skilled employees who, after fulfilling technical roles, can gradually migrate to non-technical roles.

At Fluid Attacks, we offer one type of contract: A labor contract for an indefinite period with all the benefits required by law, as well as other financial contributions to healthcare, retirement fund, allowances, layoffs, all paid on 100% of the salary amount. All employees have the same type of contract regardless of their role.

No, the salary offer corresponds to the gross salary. The net salary will depend on your personal variables, such as the amount you want to contribute to retirement funds, and the number of dependents you declare for tax purposes, among others. However, in the following link you can simulate an approximated value for your net salary. Enter the proposed salary in the first field ("Salario"). Then press "Calcular." In the monthly net compensation field, you will find an approximated amount of money which will be your monthly take-home pay. This is your approximate net salary which will be deposited into your account.

See the answer to the question above. In addition to the personal variables that you control which impact your net salary, there are also salary deductions required by law which support governmental programs. These deductions are determined by the government, and cannot be modified by the employer or the employee.

No. Fluid Attacks withholds from your paycheck all deductions and forwards them to the appropriate agencies (EPS, retirement funds, compensation funds, etc.). Your net salary is, therefore, the money that is directly deposited into your bank account.

No. Each salary offer is carefully assessed by a hiring committee of three to five Fluid Attacks upper-level managers. Each offer is based on salaries for comparable positions within Fluid Attacks and is aligned with Fluid Attacks employees at the same performance and productivity level. Fluid Attacks also takes into consideration the compensation offered by other companies, including those in different business sectors, for comparable positions. For this reason, the salary offer you receive represents our best and only offer. As an employee's productivity, performance, knowledge and responsibilities increase opportunities exist to increase their salary as well.

No, we don't. We believe using a variable salary causes more problems than it solves.

• Prepaid healthcare.
• Forgivable loans for hacking certifications exams.
• Time to study for hacking certifications.

With time and money:

• In time: The time you put into training, on workdays or weekends, can be reported and is then subject to compensation.

• In money: Fluid Attacks pays for the professional certification tests you take, which enhance your value as an employee.

No. It's a professional development option that Fluid Attacks offers to its employees. However, training for and receiving professional certifications can only enhance an employee's ability to take on new roles and responsibilities, as needed, within Fluid Attacks.

It is not negotiable. All the certifications sponsored by Fluid Attacks follow the same funding model. However, this model allows certain variations. For example, an employee can decide to not pursue a professional certificate or to pay for the certifications or the materials themselves, in which case the funding is not required. It is also possible to quit before the 48 months time period and the funding will then be proportional. Finally, any professional certification, along with the knowledge acquired, is a skill the employee takes with them when or if they leave the organization.

Nothing happens if you do not pass the certification test unless you are not willing to keep trying. While Fluid Attacks values the results of a test, we also highly value the experience and knowledge you gain by going through the process; this is why there is no salary adjustment when you obtain certification nor when you fail to obtain it. Fluid Attacks may sponsor your retests indefinitely, as long as there is evidence, as reflected in your training time reports, of your continued effort to gain certification. We have people who have taken the same certification test multiple times, always with the sponsorship of Fluid Attacks. Finally, if you don't pass and don't want to keep trying to pass, there would be a monthly salary deduction during the following 24 months and in case of your resigning your position, this amount will be subtracted from the settlement pending balance.

The exact value is determined at the time of purchase because it varies depending on the certification, the components you want to cover (test or official material), price variations on the vendor's side, etc. For reference purposes, certifications cost between USD 300 and USD 1000.

Every talent should agree with their direct leader the personal reference schedules of 48 hours per week from Monday to Friday, starting at 7 a.m.. This reference schedule must intersect 75% of our customers schedules (7 a.m. to 6 a.m. COT). However, this schedule is a reference, you must take into account the timing of your duties, notifying in due time without asking permissions about the exceptions on your reference schedule. This grants you autonomy and freedom without paperwork when your role and compromises allow it. There are zero tolerance on failures to comply deadlines or third party meetings either with customers or coworkers.

Yes, in the framework of the previous answer.

We use an automated time report system called TimeDoctor. TimeDoctor tracks activities in real-time, without any additional input from the employee. This system logs all the activities performed by an employee while they are working. It can also be disabled when an employee is not working and needs to perform personal activities. There is no expected total working timeshare. In exceptional cases, when an employee exceeds 48 hours per week, the organization adjusts assignments and grants compensatory days as soon as possible.

Why doesn't the reported pay reflect 48 hours/week?

The reference schedule only defines the work availability expectation for an employee. We understand that each person has a different work pace which may vary from week to week, for this reason, expecting a rigid 48-hour workweek every week is unrealistic.

It depends on whether you are working at a Fluid Attacks' facility or onsite at the client's facility:

• When working at a Fluid Attacks facility, there is no dress code. We suggest you dress comfortably in business casual attire.

• When working at a client's facility, we expect you to comply with the client company's dress code.

Ordinarily, Fluid Attacks does not ask you to work nights or weekends, however, it may happen from time to time. In a worst-case scenario, in a year we may ask you to work four weekends and 10 nights. This does not include situations where you may have to work weekends or nights in order to meet a client company's project deadline or meet your work commitment.

Employees work either at Fluid Attacks facilities or at our client company's facilities.

See the answer to question 20. Fluid Attacks does not allow telecommuting. Work must be done on-site. However, exceptions can be made allowing telecommuting in extreme and extraordinary cases.

At Fluid Attacks, you can schedule vacations even if you haven't yet finished your probationary work period. Vacations must be requested with a minimum of 30 calendar days advance notice and for a minimum of 5 days, including weekends. When we receive your vacation request, it is placed, along with vacation requests from other employees, in the order in which we received it. Therefore, those who have requested vacation time before you will also receive vacation time before you. If you have an exceptional event that you have to attend, you don't need to request vacation time, just notify your supervisor.

Salary reviews are done under three possible circumstances. The first circumstance is the yearly review. The yearly review is mandatory, is initiated by Fluid Attacks, and occurs after an employee has worked for 12 months with the same salary. The second circumstance is the extemporaneous review. Extemporaneous reviews are optional, are also initiated by Fluid Attacks, and occur before an employee has worked for 12 months with the same salary. The third circumstance is the requested review. Requested reviews are initiated by, and at, the employee's request.

A salary review can result in a determination that your current salary is appropriate and hence, the salary is not changed, or it may be slightly adjusted regarding the legal minimum wage of the previous year. A salary review can also result in re-scaling, which means your current salary would be adjusted to a higher scale.

Your salary is determined by 3 factors: historical performance, long-term alignment and group payment capacity.

• Historical performance, within the framework of Fluid Attacks' values and processes, is represented as a constant value generation.

• Long-term alignment indicates that your career goals are completely aligned with the needs of our company. Therefore, your long-term career plan can be fully realized through your work with Fluid Attacks.

• Group payment capacity is an external factor that defines the ability of Fluid Attacks to fulfill commitments on a long-term basis.

Your salary is not affected by factors such as your academic achievement, professional certifications, seniority, work experience inside or outside Fluid Attacks, professional position within Fluid Attacks' hierarchy, previous salaries you may have received in different companies, or your current salary expectations. (See the question above for the factors that determine salaries.) This means that there could be hackers or programmers with higher salaries than their bosses, and people with basic education earning more than people with masters degrees. Attaining professional certifications does not necessarily increase your salary. Salaries are only increased if historic performance and long-term alignment are improved as a result of the new certifications, and therefore, result in an increase in the employee's knowledge and skills, and if Fluid Attacks can afford such an increase in the long term.

For a new employee, who has never worked for Fluid Attacks, historic performance and long-term alignment is defined by the new employee's selection process. This is why the selection process is strict and rigorous. However, there can be two possible failures within this system. One is an underestimation of the new employee's skills, abilities and knowledge, in which case we would perform an extemporaneous salary review. The other is an overestimation of skills, abilities and knowledge, which would result only in an inflation adjustment in a yearly salary review.

See question 23.

At Fluid Attacks, salaries range from $1.4M COP to $14M COP. These values follow an exponential distribution, meaning there are more people in the lower salary range and fewer people in the higher salary range.

At Fluid Attacks, we have three unchanging, non-negotiable values:

• Honesty: We expect new employees to strictly abide by our ethics code, to follow our working philosophy, to always speak the truth using defined channels and in a respectful manner. We expect all employees, regardless of how long they have worked for Fluid Attacks, will exercise maximum security in safeguarding our company's and customer's confidential information. In addition, our expectation is that employees will use their hacking knowledge in a responsible manner. Do not hack without authorization, even outside Fluid Attacks.

• Teamwork: We expect new employees to help their coworkers, whether team-players or team-leaders, in tasks the new employee may not like but the work requires. We expect new employees to work in a dedicated and focused manner on all assigned projects. We prefer projects to be finished early, but not at the expense of sacrificing work quality.

• Discipline: We expect new employees to self-manage without constant supervision, to meet all deadlines without excuses, to arrive on time for all commitments and meetings with customers and coworkers, to send deliverables with zero adjustments, to work on the issues of the client's company with effort and integrity, and to actively innovate and start to improve our client's company and Fluid Attacks.

Finally, we expect that all three unchanging, non-negotiable values will always be practiced and that over time will be used effortlessly, consistently and with effectiveness.

Our motto says, "Find all vulnerabilities and report them as soon as possible." To meet this expectation, a new employee must

• program in innovative and functional ways;

• generate daily value in production deployments;

• search for ways to make things work (do not make excuses to avoid doing them);

• hack the customer's systems without being detected;

• extract as much information as possible from every customer's system to help them understand the real impact of a vulnerability;

• document all vulnerabilities immediately after finding them;

• report all existing vulnerabilities;

• notify customers about installed backdoors, and uninstall them after finishing the project;

• hack as many systems as possible in the assigned time;

• find critical vulnerabilities including those that may not be obvious;

• share with and willingly teach coworkers any new hacking techniques;

• make meaningful contributions to Fluid Attacks' products;

• focus on your default activity when a lockout comes out (migration, product, blog posts, etc.).

• search for solutions independently;

• be willing to learn, improvise and create when a solution is not easily found. Ask for help if you need it, but do not simply expect someone else to solve it.

In general, we look for dedicated persons who are willing to share their knowledge and fulfill their roles with no excuses.

At Fluid Attacks, we classify growth in 3 different areas: authority, knowledge and money.

Growth in authority is usually low since we do not intentionally try to grow our workforce but to have highly competitive products instead. Therefore, our managerial positions are open only when someone leaves a position or when there are personnel retirements. Our current CEO started as a support engineer 10 years ago.

Growth in knowledge is high since we, not the customer, control the technologies we use. We constantly update our tools because we audit many customers and, therefore, we must learn the most current and emergent technologies within a very short timeframe. The projects are short and the learning is constant. In the security and hacking area, we have the experience and the track record to be considered the largest hacking company in Latin America.

Growth in money tends to be in the midrange because salaries at Fluid Attacks are not only attached to the growth in authority (non-technical scale) but also to the growth in knowledge (technical scale). This is why it is common to find engineers with higher salaries than their bosses (see question 23).

Can my role evolve in accordance with my acquired knowledge and certifications?

Seniority, certifications and knowledge do not guarantee the evolution of your role. An employee may occupy the same role for a long time, have many certifications, learn many new technologies, and still not improve their performance, or use these factors to improve Fluid Attacks. For this reason, none of the previously mentioned variables can guarantee the evolution of the role. As an employee, you can evolve if your performance keeps improving every trimester, if you follow the defined process, and if you consistently deliver high-quality results.

Fluid Attacks has a simple philosophy. If you consistently perform over the expected, you are rewarded through a salary re-scaling. The reward is more significant if it's made within the first 12 months. The reward is always made in private and results in a higher standard for the future performance of the employee, and hence another re-scaling will be more difficult to obtain.

No. If in a yearly salary review there is no salary re-scaling, it means that the assigned salary corresponds to the historical performance and long-term alignment of Fluid Attacks, and is equivalent to our other employees within the same variable salary range. The more time an employee spends with Fluid Attacks, the farther their salary moves into the salary range of the employees within that particular salary re-scaling group. These re-scalings, in turn, become less often. If an employee achieves a higher salary range, but their performance or long-term alignment is less than that expected by Fluid Attacks, a private conversation and an improvement plan will be initiated. The requirements of the improvement plan must be met within a stated time-frame or the employee risks termination of employment.

All our technology is on AWS, using Kubernetes for ephemeral and production environments, as well as for CI/CD agents. Our infrastructure as code is made through Terraform, Ansible and Dockerfile. We use GitLab as a Service for these processes' orchestration (git, docker registry, issues, etc.). The service backends and attack weapons are developed in Python, our frontend is currently in migration to React under Typescript only with stateless components. The backend is in migration to GraphQL. All the documentation and the web page is built on AsciiDoc using a static generation strategy via Pelican. The operative systems on each workstation depend on the employee's preferences, but we have a lot of Debian and security derivated such as Kali. Some renegades use Arch or NixOS. Inside AWS, we use serverless services like Dynamo for databases, S3 for high speed storage and RDS for relational databases. For clusters, we use EKS to avoid the maintenance of complex cluster components. We use external services such as Okta for identity federation, Rollbar for telemetry, Rocket Chat for chatops, Pluralsight for productivity analytic, Mozilla SOPS for secrets management, Helm for cluster management, Launch Darkly for feature flags, Burp for web attacks, Canvas for infrastructure attacks, Nessus for preliminary vulnerability analysis, among others.

Fluid Attacks documents, programs and configures infrastructure through source code. This allows an extensive use of Git, a rigorous control of the changes and all rollback advantages. We follow a trunk-based development as baseline, having a unique long-term environment (production) associated with a unique branch (master). There are no other environments or feature branches. We work under a mono-repo philosophy, and therefore, we have relatively few repos. Each developer has only one branch (zero inventory) and developer branches must integrate to the master branch after a merge request. This means merge commits are not allowed. Our history is lineal and, hence, a constant rebasing is imperative. There are no test analysts or quality assurance, therefore, the manual tests are performed by the developer following the established evidence protocol that must contain every merge request. The developer is responsible for the automation tests, whether unit or integration. Some products already have a test suite with over 90% coverage on their effective lines of code. Every developer is responsible for their changes (real DevOps), for monitoring the technologies through telemetry tools (chatops) and to perform rollback, if necessary. We use CI/CD tools extensively on each production deployment, reaching the sum of 5.7 daily deployments. Every deployment can be made anytime, so there are not system maintenance periods, nor late-night actions associated. We expect every developer to deploy at least one change per day, with it being desirable that they deploy more than one. To this end, we use the micro-changes philosophy (production deployments with less than 100 deltas) in addition to Feature Flags activation if necessary. The CI runs the linters in strict mode (breaking the build in the presence of the least anomaly), this allows the applications to be easy to maintain and evolve because the code is so homogeneous that it is not known who programmed it. All the changes must pass through a peer review process before the integration to the master branch. This process is made by a coworker with deep knowledge of the repository (merger) and who rejects approximately 30% of the merge requests, forcing the developer to review and resend the changes in a new merge request (transactions over conversations). Infrastructure is immutable, therefore, the containers don't have SSH or RDP management interfaces for modifications. This makes root users obsolete, as well as the associated key management. All of the above means we do not use Scrum nor any derivation since we consider it obsolete for this ultra-fast development approach.

Our long-term technological vision is to publish, on the internet, all our application and infrastructure repositories. We believe that transparency in source code forces us to comply with the highest security and quality standards. This helps us convey to the public that they are capable of auditing and reviewing code themselves, helps them build confidence in the work done, and forces us to remove any key or sensitive information stored in the code, thus allowing us to disclose the work done by our engineers. We believe in simple architectures, even monoliths. The micro-services based on the size of our organization represent an architectural over-sizing instead of a real need. We believe in functional programming even in languages that don't require it. For us, this reveals more about our conviction regarding how to code rather than a philosophical debate about tools. In this sense, we prefer static typing over dynamic, even if it's achieved using additional linters. The goal is to stick to existing tools instead of reinventing the wheel.